Request account deletion

Open Profile › Delete my account (also under Profile › Your data), confirm with your password and type DELETE.

• Patients: the account is erased straight away and you are signed out on all devices.
• Doctors, clinic owners and staff: the request is recorded and our team completes it within 30 days.

Patients can sign in on the website and use Patient › Rights › Delete / erase my account.

Doctors, clinics and clinic staff (or anyone who cannot sign in): email us from the address registered on the account. Include your account type, registered email or mobile number, full name and clinic name.

Email a deletion request

Or write to [email protected] with the subject "Account deletion request". To protect your account we may ask you to confirm the request from the registered email or phone before we delete anything.

• Your profile and contact details (name, email, phone, address, photo) are removed or anonymised.
• Sign-in is disabled, you are signed out on all devices, and consents you gave are withdrawn.
• Patients: upcoming appointments are cancelled and links to clinics end.
• Doctors and clinics: the account and its public profile are closed. Before that we help the clinic export or hand over its patient records, as clinical-records law requires.

Medical records — visit notes, prescriptions, X-rays and clinical photos — must be kept for the legal retention period (currently 8 years from the last visit) and are then deleted. They are kept only for that legal purpose and for the patient's continuing care, not for anything else.

Payment and invoice records are kept as long as tax law requires. Security and audit logs are kept for a limited period. Data that has been anonymised can no longer identify you.

We acknowledge requests within 72 hours (Monday–Friday, 9:00–18:00 IST) and complete verified requests within 30 days. If you are not satisfied, contact our Grievance Officer as described in the privacy policy.